Written on: 13/02/2011 by cds2011 (1 review written)
The basic benefits of the AMEX Platinum card are good - family travel insurance, supplementary cards for six people (who also get travel benefits), priority pass at airports etc, but the whole experience is let down by the awful customer service, and constant stream of errors and mishaps made whenever I have been in touch with them.
They soon apologise and credit your account with £25 as goodwill gesture, but the mistake keep happening, and the time wasting hassles of having to call them up to put things right defeat the whole purpose of a "concierge service".
Any attempt to get in touch with a senior manager to discuss ALL the errors as whole is met with more disappointment, as the duty manager that calls back will only discuss the last issue, telling me that "all other issues are resolved and closed." No foresight or management, and no care that they could lose me as a customer.
My card fee is paid up until October, I will not be renewing it after this point. It's really not worth the hassle.
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