Written on: 11/02/2011
I ordered a heater from Tool-net on the 27th of January. The website states that delivery will take place in 3 to 5 days. A week later (3rd Feb)I call them to see where the heater is - the website also states that you can see the status of your order, this is incorrect, you can't, it just says "your toolbox is empty" whilst this is factually correct it's not very helpful. The gentleman I spoke to informed me that the manufacturers were having problems and the stock would be delivered to them the following Thursday and would be with me the following Friday.
The following Friday (11th Feb) I called them again to see where the heater was to be told that there had been another delay and it now wouldn't be with me until the 15th of February. I explained that I was a little bit annoyed it had taken so long that that I had not been told of the delays. The "gentleman" on the phone then said "well, what do you want me to do about it Jennifer". I have to confess that this annoyed me even more. I have cancelled my order.
The website is, at best, misleading.
No one will contact you to keep you informed (Mr Gregory, me calling you to ask where the heater is is NOT you keeping me informed).
Customer service is non existant and the staff are very rude.
Money will be debited from your account when you place the order regardless of when the stock is delivered.
Perhaps their slogan "Tool-net. No excuses" is meant to be ironic?
To put it into perspective, this is the first time I have ever written a review of anything on the internet.
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