Written on: 11/02/2011
I signed up for the free credit trial. I called to cancel it and the agent (Paul) told me that a company called CCN had done a credit check on me. He asked me if I had applied for other credit. He sounded very concerned. He said he did not know who CCN were.
CCN are the name that Experian were formerly known as.
He was trying to convince me to have a report and commit to a service.
When I called back to speak to a manager - I asked the agent (Chris) if he know who CCN were. He said no. He asked for my account details. I did not give him my account details. I explained what had happened with his colleague. Then he admitted he *did* know that CCN was the former name of Experian. He had lied to me outright. He would not let me speak to a manager unless I gave him my account details.
I recommend that this company be investigated for misleading practices. I spoke to two agents, both of whom denied knowing that CCN was the former name of Experian. I am wary to use the word fraud.
As rated by real users
" Trying to catch people out, terrible customer service. " Read More
" Shocking score with ok credit history " Read More
" Useless " Read More
" Great Website - Highly Recommended! " Read More
Written by JAHowse
" ABSOLUTE RIP OFF " Read More