AA Breakdown Cover

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1.9 / 5

From 249 reviews

24.9% of users recommend this

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Guest's review of AA Breakdown Cover

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“After breaking down on a bend down a back road I was...”

Written on: 08/02/2011

After breaking down on a bend down a back road I was left waiting 3 1/2 hours with no contact when I was told someone would be with me within an hour. I was also told that I was priority on their list as I was on my own in a dangerous place with no power in the car. When the man eventually arrived he told me that it was probably just a broken sensor and towed me to a garage where I later found out that the cars computer was broken. I broke down 15 miles from my home at 6:00 pm and the car was not taken to the garage until 11:30 pm by which point I was very cold, hungry and very fed up, by the time I got home it was gone midnight, 6 hours after breaking down

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Dh2011's Comment

Written on: 11/02/2011

Hello there, I work for the AA and I happen to have seen your comments. Your experience certainly doesn't sound typical of our usual high standards and therefore, if you would like to discuss this further with us, please give the AA a call on 0845 607 6727.

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Guest's Comment

Written on: 04/06/2011

That sounds similar to what happened to me this week - broke down, they took two and a hours to come out, with no contact from them. the guy was good when he came and sorted the problem but customer service didn't care and were off hand when i called the next day to ask why they kept me waiting so long and why they couldn't update me on times. I've been with AA since 1994 but i won't be renewing at the end of this year. No one has to accept bad customer service, my money is going elsewhere.

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