Written on: 07/02/2011 by Colin Pates (1 review written)
Professional, Tidy, Friendly and Excellent Customer Service.
Touchstone Lofts converted our loft space in the summer of 2010, and we were asked to add a review. Being quite busy with work and having young kids we wanted a company we could rely on 100%. My work is in predominantly in I.T. so I found the website excellent and very informative and the fact it was on page 1 of Google was a bonus and impressive.
We initially contacted three companies and we narrowed it down to two specialists as they were both very informative and proffessional . Touchstone lofts sent a very detailed quote with some great visuals within a few days of visiting.
My wife visited some completed lofts and we decided on Touchstone as all their customers were so pleased and the lofts were all very well designed and the attention to detail was exceptional.
The teams always arrived early, before we left for work and they were all extremely courteous and clean and tidy. We were very happy to leave our house in their hands on a daily basis.
The loft team even texted my wife on one occasion when there was a police speed trap on our road- how great is that! We were kept informed on what was completed daily.
The whole job progressed very well, and there were no delays or days when nothing happened.
Touchstone Lofts were very helpful and informative during the whole conversion. They were also very patient with one of our neighbours who did not allow any scaffolding over the boundary. Our delightful neighbour also refused to sign the "party wall agreement" and Touchstone Lofts came up with an alternative floor structure without having to put steels into the party wall.
Overall we would highly recommend them and you won't be disappointed as the whole process was first class, delivered on time and the final finish was better than the proposed plans. There were some really good added touches and improvements. The disruption was kept to an absolute minimum which is a blessing when you have a young family!
As rated by our community of reviewers
" Built to a low standard " Read More
" They customer service is awful the amount of times I have called to... " Read More
" Roofing needed retiling in parts and missing tiles replaced " Read More
" Replacement Front Door for Security - Kingley Gate " Read More
" Houses not connected to sewers!!! " Read More