mrhall's Review of OneAndOne www.oneandone.co.uk
14th Feb 2004
Overall Rating
- Value for money
- Content
Free google adwords voucher
Bad Points
Non existance support. Intermittant service.
General Comments
We needed a higher performance hosting company for our business. 1&1 looked promising with their glizty marketing material talking about their high availabilty, investment in data centres and 99.9% availability . The 50 quid google adwords voucher was a nice hook too.
Two weeks in and the server has stopped responding. The recorded voice on the phone slowly reads out the URL of the faqs on the website.
Their website does say that out of hours telephone support is non-existant. Thats fair enough I guess. But it also appears that there is no out of hours support whatsoever.
Their online support form silently swallows complaints without a receipt.
The server is still down, and I guess that'll be the case until Monday morning (fingers crossed)
This is what you get for 16.99UKP a month!
Bottom line: If you want your Internet business to work 24x7 then 1and1 is not for you.
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Members' Comments onmrhall's Review
kingsley on 23rd Apr 2004
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I find I have to disagree. We've been using 1 & 1 for about two years now for a few sites and have found them to be excellent. No downtime at all that we've noticed. Take a while to respond to emails, but who doesn't.
Started off with business package and progressed to profesional.
can't praise them enough.
No I don't work for them!
Cheers