Royal Bank of Scotland Business Bank Account Review

The customer service is the worst I have ever ever EVER experienced. I am in total shock and I even just had someone snigger at me down the phone wish I had taken his name.



I only asked why the @RBS email address advertised online isn't working to be told it should be natwest.com.



I have been with RBS as a personal banker for 20 years and am always impressed but since joining RBS (Nat west) Business Banking I am utterly shocked at how badly and uncoordinated it is, its so embarrassing!



Every form has had to be requested twice before it arrives and then something usually goes wrong with it. Getting anyone to answer queries is another thing.



The staff don't know or care whether it is Natwest or RBS with all the paper work randomly one or the other.