Written on: 23/01/2011 by davidctid (1 review written)
I will not be using HMV again!!!
I saw a 4 film blu-ray box-set on a good offer at the Trafford Centre store but had previously bought 2 of the films included in the box-set about a week earlier. I was unsure whether or not the 2 films I had bought earlier were still in the original packaging so I decided to buy the 4 film box-set in cash with the intention of returning the 2 films if they were still unopened.
The original films had been opened so my wife returned the unopened 4 disc box-set to the Stockport store the day after.
Her experience was very similar to other reviewers as the assistant just waved the receipt in front of her face quoting the policy of no refunds - only an exchange or a credit voucher. He was rude and didn't even have the courtesy of showing her the Terms & Conditions - what has happened to treating your customers with respect?
The refund policy of HMV stinks as they will quite happily take your money for an item and if you decide to return it the following day in mint condition because of a mistake they will effectively get you to pay AGAIN by issuing with a credit note.
I'm not surprised HMV is on the verge of going bust if this is how they treat customers - please keep clear of them!!!!!