123-Reg - www.123-reg.co.uk Review

123-Reg - www.123-reg.co.uk
★★★★☆
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Guest's review of 123-Reg - www.123-reg.co.uk

“This is a weird case - but 123-reg GAVE away one of my...”

★★☆☆☆

written by on 22/01/2011

This is a weird case - but 123-reg GAVE away one of my domains to one of my Customers without checking with me!



Bought www.lb-sch.co.uk in Jan 2009 and even renewed it in Jan 2011 - but had the registration details as my customers name. Despite me owning the domain for over two years, with NO warning, 123-reg simply took the domain off me and gave it to my customer. No refund of domain fees - nothing. So, pay for a domain with 123-reg and, you never know, they can just GIVE it to a non-paying customer despite YOU being billed by 123-reg.



I am moving ALL my domains and hosting off 123-reg immediately.

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Richardwinslow's Comment

Written on: 25/01/2011

A domain name is purchased through an agent, in this case a hosting company such as 123-reg. That company may or may not offer reseller services on domain names.
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<br/>By the sound of it you have purchased in an account of your own, domains for others, and set those domain details through to your client, so you are also acting as a reseller.
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<br/>The domain registrant, if they can prove that they are the owner of a domain name, can take that domain and put it to use elsewhere. As a .uk domain name, Nominet, the head of .uk domains, can step in and move a domain name from one company to another without requiring to inform the current admin of that domain name.
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<br/>123 in this case are as helpless as yourself should Nominet do that, but also have a responsibility to the domain holder to move the domain name should they provide correct documentation to prove they are the registrant of that domain name.
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<br/>The whole process for all companies regarding domains is messy, many people buy domains for others, developers do that and clients do not pay them, developer wants to keep the domain, but it is the clients. Nominet / 123 are then involved to honour the registrant and move the domain name. Given that this is often due to one customer and their customer having a dispute, this is done in the back ground per the domain registration rules.
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<br/>Regarding money, unless the domain name was recently renewed, the money paid for would be for the registration services up to that point. If your customer does not pay you, then that is something to chase up with them. 123 are in the same boat, if you do not pay them, they still have to pay for domains they register on your behalf.
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<br/>Hope this sheds light on the situation.

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Richardwinslow's Comment

Written on: 27/01/2011

I found this review helpful because

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