Written on: 20/01/2011
Our holiday was cancelled due to the collapse of Goldtrail and although I returned my form immediately (received by Hays 26th July) I have still had no indication as to when I will be receiving a refund for my flight costs. I've been advised that the claim was sent to CAA on 8th Dec but been rejected. No-one on the helpline can tell me what was happening with my claim between 26th July and 8th December or why the claim was rejected. I've been waiting for feedback from the manager since 11th Jan. I have called every day since 18th Jan but conveniently the manager is always in a meeting and apparently doesn't have time to either answer the phone or call me back. This is not customer service!! I would NOT recommend this company!!
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