packard bell club 78 review

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Average Ratings
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Overall Rating0/10 Based on 3 ratings
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Review of Packard Bell Club 78 Computer

By Colin. Rank: Lance Corporal on 10th Apr 2002

Colin.'s Ratings
Value for money0/10
Overall value0/10
no Colin.'s recommendation

Good Points

Price, CDRW.

Bad Points

Reliability.

General Comments

I discovered too late that Packard Bell has an unenviable reputation for poor product reliability. My computer, a club 78, has been a constant nightmare with problem after problem occurring over the last 18 months. Just type in: 'I Hate Packard Bell' on Google and you'll see endless stories of misery from Packard Bell owners.

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1 Comment on Review by Colin. for Packard Bell Club 78 Computer

  1. Brian Sewell. on 27th May 2002

    What really lets PB down big time is their attitude to it's customers once they have your money. Quite simply once you've made your purchase you don't exist anymore to them. They aren't interested in keeping you happy and retaining your custom to the brand as they know they have a thousand other suckers around the corner new to the world of PC's. Emails to their support are unanswered, (I've tried many times), or at best they will reply requesting you phone their premium rate number, where you will be told to back up your data and reformat using 'Smart Restore' regardless of your problem. This is the only thing they know about, excluding flogging you expensive Master CD-ROMS's which they should have supplied you with in the first place but didn't. Pathetic! What makes PB's so problematic is upgrading, as they come with no Windows/Drivers CD-ROM's as all the software is pre-installed. This means that should your hard drive fail after 366 days you are up a certain creek without a paddle, as you would have to go out and purchase a Windows CD ... and as for what you do regarding the drivers / other software (MS Word etc.)... ?

    I have been very fortunate with my PB of a similar age, but as the saying goes, 'Once bitten twice shy' - I didn't know then what I know now and I will look elsewhere next time.



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