Halifax Travel Insurance Review

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★★☆☆☆
1.6
From 33 reviews
15.0% of users recommend this

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Guest's review of Halifax Travel Insurance

“Family member was unable to get to Gatwick due to...”

★☆☆☆☆

written by on 15/01/2011

Family member was unable to get to Gatwick due to weather delays in December. Halifax insurance clearly stated in their brochure that failure of public transport was covered. Many attempts were made to get to the airport after BA cancelled the connection which was originally for the day before departure. Rebooking was cancelled, leaving no time to get there other than the sleeper, which by then was fully booked. There was an exclusion clause that basically stated that they would refund your efforts to take up the holiday. With the country at a virtual standstill, I don't know how they expected anyone to be stupid enough to do that. Staff rude at the call centre and well practised at telling customers that they were not covered by the "insurance". Avoid! I had to give them a star to lodge this - they do not deserve that!

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