BT 118 500 Review

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★☆☆☆☆
1.4 / 5
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Guest's review of BT 118 500

★☆☆☆☆

“My daughter phoned the allegedly "friendly" 118500 #...”

Written on: 15/01/2011

My daughter phoned the allegedly "friendly" 118500 # to find a number and then must have accepted the offer to connect her and talked for 6.00 minutes exactly without understanding the charge. At £1.19 / min + 50p connection fee I still cannot get it to the £8.48 they have charged me. I shall make a point to explain to as many people as possible the unfairness and deception of BT Directory Enquiry 118500 service (SIC) and charges.

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R3Vi3W3R's Comment

Written on: 20/01/2011

Update - after a strongly worded complaint - BT have offered to refund the cost. Key point must be that their procedures cannot guarantee operatives warn enquirers that any connection will be charged at prime rate. Just need to wait and see if the promised postal order arrives ! RESULT !

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