Written on: 15/01/2011
They don';t take responsibility for their non-functioning wifi and won't make announcements about it or provide details of how to find out more. But they love advertising it.
This approach stays in the mind, regardless of the rest of the experience.
" An absolute joke of a company with no customer service " Read More
" Shocking and Disappointing " Read More
" Delayed . Cancelled or just not running ! " Read More
" Rude staff in first class " Read More
" Never Use Transpennine To Scotland Use Virgin " Read More