Written on: 15/01/2011
They don';t take responsibility for their non-functioning wifi and won't make announcements about it or provide details of how to find out more. But they love advertising it.
This approach stays in the mind, regardless of the rest of the experience.
" Possibly the rude staff I've ever known " Read More
" So so so unbelievably poor " Read More
" ScotRail " Read More
" A feeble excuse for a railway. " Read More
" Train manager decided to stay on the staff room " Read More