Sainsbury's Bank Home Improvement Loan www.sainsburysbank.co.uk Review

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★☆☆☆☆
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  • Customer service

  • Value For Money

Haven72's review of Sainsbury's Bank Home Improvement Loan www.sainsburysbank.co.uk

★☆☆☆☆

“Dont ever ever use this loan shark of a company to...”

Written on: 09/01/2011 by Haven72 (8 reviews written)

Dont ever ever use this loan shark of a company to lend you money. I missed one payment thru their advice as my partner has become unemployed, they didnt inform me of any charges despite speaking to two different staff members. I set up a payment scheme with them, my partner then returned to work and i continued my proper payments and that is where the problems started. I have had over £100 of charges added in 1 MONTH as they keep accusing me of missing payments, despite two payments a month coming out of my account and asking them for proof of these missed payments which they refuse to supply. It takes them weeks to send letters and then they charge you for the privalage. Currenlt dealing with FOA on this matter. They also come under Halifax and LTSB AVOID LIKE THE PLAGUE

  • Value For Money

  • Customer service

  • Unsecured

    Type of loan e.g. Secured loan

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Haven72's Response to Haven72's Review

Written on: 14/01/2011

Just to update anyone who have viewed this, have finally managed to get somewhere with Sainsburys, after recieving yet another letter informing of yet another charge i managed to speak to the person dealing with my complaint, i gave her both barrels and about 2hrs later she rung me back, very sheepish and admitted everything had been their fault. All charges and interest refunded and £100 compensation...result.

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Haven72's Response to Haven72's Review

Written on: 27/01/2011

Just as i thought it was all over and done with after admitting everything was their fault they have now sent the account to debt collectors. The FSA are now investigating them, nice one sainsburys how to treat customers that pay you on time every month

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