Air Asia Review

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★★☆☆☆
1.8 / 5
28% of users recommend this
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

ckscot's review of Air Asia

★☆☆☆☆

“My actual flight was fine, more or less on time,...”

Written on: 04/01/2011 by ckscot (1 review written)

My actual flight was fine, more or less on time, reasonably comfortable, not too expensive. BUT I have a serious complaint. I paid for my flight using my Mastercard after the website declined my Amex card twice. Imagine my surprise to discover AirAsia billed me for the "declined" cards- three payments in total for one flight! If I hadn't been paying close attention to my credit card bills I might have missed it. It shouldn't be possible yet it happened. That was back in September.

So far AirAsia have never replied to my complaint about this, no explanation, no apology, nothing. My credit card company looked at my evidence and cancelled the charges so I'm not out of pocket. But if you can't trust that a declined card really means declined why would anyone trust them at all?

  • November 2010

    Flight Date

  • Bangkok Bali

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • No

    Is Food Included?

  • Quality of food

  • No

    Are Drinks Included?

  • Short Haul

    Flight Length

  • Value For Money

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