Written on: 04/01/2011
Never fly Alitalia! On our recent flight to Sicily on Christmas Eve our bags were delayed for 3 days. During this period we had no contact from the airport. We had to initiate all contact and the staff were extremely unhelpful. When we finally did receive our bags they had all been opened, Christmas presents unwrapped and stolen, with the ones they didn't like left behind. I am disgusted at this airline!