Written on: 30/12/2010 by trickylancs21 (3 reviews written)
Booked here for our new caravan that cost us £20,000, wanted a seasonal pitch over the winter and used to go to Fell End when I was a kid so thought it was perfect. Fell End caravan park is part of the Pure Leisure group.
I was wrong. My pitch had been given to someone else when we arrived, ended up having to move the caravan 3 times in three weeks.Not good.
Lighting at night is very poor, over recent weeks none of the water points have worked, the conditions on the site have been treacherous with thick ice and no effort to grit.
Someone recently suffered a broken arm after a fall outside the club house on the treacherous slippery decking.
On the plus side the new manager and his wife are lovely and the younger staff are great shame the same cant be said for some of the older staff.
The site is part of the Pure leisure group and the booking staff are useless, they tried to charge me £500 for 1 month, then £200 a month over the winter. I then found out that they offer a cheaper deal for those in the know even though they tried denying this when I enquired. The staff at their office on the A6 are equally clueless leaving rude messages on your answer phone claiming you haven't paid your fees when you e mailed them 3 months earlier about the subject.
Nice pool and club house, beautiful location but the extortionate prices and the impression that the money goes into the main mans pocket to pay for his lavish lifestyle and not the site spoil this. Wonder if he will be reimbursing his customers when the electricity supply goes of for 3 weeks mid January, I wont hold my breath!
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