Fell End Beetham, Nr Milnthorpe Review

★★★★☆
3.7 / 5
From 3 reviews
33.3% of users recommend this

trickylancs21's review of Fell End Beetham, Nr Milnthorpe

★★☆☆☆

“Booked here for our new caravan that cost us £20,000,...”

Written on: 30/12/2010 by trickylancs21 (3 reviews written)

Booked here for our new caravan that cost us £20,000, wanted a seasonal pitch over the winter and used to go to Fell End when I was a kid so thought it was perfect. Fell End caravan park is part of the Pure Leisure group.

I was wrong. My pitch had been given to someone else when we arrived, ended up having to move the caravan 3 times in three weeks.Not good.

Lighting at night is very poor, over recent weeks none of the water points have worked, the conditions on the site have been treacherous with thick ice and no effort to grit.

Someone recently suffered a broken arm after a fall outside the club house on the treacherous slippery decking.

On the plus side the new manager and his wife are lovely and the younger staff are great shame the same cant be said for some of the older staff.

The site is part of the Pure leisure group and the booking staff are useless, they tried to charge me £500 for 1 month, then £200 a month over the winter. I then found out that they offer a cheaper deal for those in the know even though they tried denying this when I enquired. The staff at their office on the A6 are equally clueless leaving rude messages on your answer phone claiming you haven't paid your fees when you e mailed them 3 months earlier about the subject.

Nice pool and club house, beautiful location but the extortionate prices and the impression that the money goes into the main mans pocket to pay for his lavish lifestyle and not the site spoil this. Wonder if he will be reimbursing his customers when the electricity supply goes of for 3 weeks mid January, I wont hold my breath!



Nickybb6's Response to trickylancs21's Review

Written on: 02/03/2011

I found this review very helpful because... we stayed at the Park recently, we and other close friends/ family have stayed several times over the back end of last year and early this year. We found the pool full of kids who were without supervision spitting swearing and generally being abusive to other users hitting young kids. The changing rooms were dirty and blood was on the floor 2 days on the run.
<br/>I overheard a conversation between several long term residents over the weekend of the 26/02/11 whereby residents in statics have been charged a supplement on their electric- apparently the site have been adding on to what they pay for electric which is illegal. One elderly resident has challenged them over this and is going through the proper channels however he has found that there is an eviction notice on his caravan.
<br/> I know many people are/ have left Fell End this year because of the company (Pure leisure group) treating customers old and new like rubbish.
<br/>You have been warned, lovely site shame about they company, their attitude stinks, once they have your money they don't care less about the customer.
<br/>There is a legal requirement of 6 meters between caravans for health and safety reasons, Fell End packs you in like sardines with no space for cars or maneuvering your van. I wonder if your caravan was damaged due to a problem with an adjoining caravan would your insurers pay out?
<br/>I wouldn't go back if it was free!

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Guest's Response to trickylancs21's Review

Written on: 29/08/2011

Could not agree more... This site has gone to the dogs ... There are too many 'clicks' in the club that make you feel uneasy as they walk around as if they own the place. The staff have no direction and no supervision. The booking in process can only be classed as comical the gaps between pitches are way to small, and on 80% of the pitches are far from acceptable for large vans... This could be a fantastic site if a care and respect was put back on the agenda along with clearly marked pitches with realistic spaces...

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Guest's Response to trickylancs21's Review

Written on: 09/07/2012

I won' t hold my breath either. After being treated poorly and without any courtesy after a recent complaint, it took 6 weeks to receive a fob off which shows what Pure Leisure think of their customers. Symptomatic of how they treat their customers!

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