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Bidz.com - www.bidz.com Review

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★★☆☆☆

2.5 / 5

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47.5% of users recommend this

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Guest's review of Bidz.com - www.bidz.com

★☆☆☆☆

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“Unbelievable! The five stars given are they on...”

Written on: 24/12/2010

Unbelievable! The five stars given are they on payroll? Because the jewelry that I received was so tiny such as earrings, necklace gems, and pendants could only fit a toy doll it was not fit for ADULTS to wear!! I am a person who will give you good ratings only if you deserved them and in this case a big NO! Way. I am here to let you know that what's right is right and what's wrong is wrong!! I ordered (won the bid) a watch and it came with no instructions. I called customer services and they told me that's the way it comes! Gee, what an answer. So, those of you that may have had a good experience with Bidz.com wonderful. But from my first and last time experience no more. I just wished that I had only bided on one item to see the actual product size. I was giving these as gifts to adult family and friends for Christmas, and now I can't. Good luck for those who do not heed the call.

Necklaces, watch, and earrings

Goods purchased & cost
On time

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Bidz's Comment

Written on: 23/06/2011

Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping.

We assure you that we treat all customer feedback seriously and hope you'll allow us time to investigate this issue. When possible, we will contact you directly through email or by phone to offer a resolution. We may also respond through this site if we cannot reach you directly. If you would like to provide us with your order details and contact information or if you would like to speak directly to a person in charge, please email us at improvements@bidz.com.

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