TAP Portugal Review

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TAP Portugal
★★☆☆☆
1.6
16.0% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Guest's review of TAP Portugal

“Bought a ticket for my father-in-law for the 24. of...”

★☆☆☆☆

written by on 24/12/2010

Bought a ticket for my father-in-law for the 24. of december so he could spend x-mas evening with his daugher, that he hadn't seen in a year.



He came to checkin and was informed that the booking had been changed to the 23. (!)

At customer service they informed us, that the flight was cancelled for "marketing reasons" (meaning not enough passengers) on the 6. of december. Unfortunately the DID NOT HAVE THE RESSOURCES TO INFORM

THE PASSENGERS due to recent layoffs and due to inefficent IT-systems.



- So it was not a mistake, that we didn't receive an email or a phonecall and there was no information on their web-page.



WE HAVE HAD PROBLEMS BEFORE! DO NOT USE THIS AIRLINE!



By the way, if you are planning on flying to Lissabon with ANY airline you should know, that in case of missing luggage, you could end up waiting for HOURS before being able to speak to a representative. Bring

emergency water and euro coins, because you can't leave the area and there is only a vending machine with limited functionality in the area.

  • december/2010

    Flight Date

  • Denmark, copenhagen

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • No

    Is Food Included?

  • Quality of food

  • No

    Are Drinks Included?

  • Long Haul

    Flight Length

  • Value For Money

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