Written on: 20/12/2010
This is a review for wilkinsonplus.co.uk.
I found what I wanted on the website easily enough and the checkout process was secure and easy to follow. I chose to have the item delivered to a store and according to the website the store would be in contact with me when the item was delivered.
Then the snow came. I had ordered a few other things the same day, so I wasn't too worried when the item did not appear for a few days. I received an e-mail saying that they had dispatched the item and that it would be with me shortly.
Days and days later (at least a week after the date it was meant to be delivered), I contacted the store it was meant to be delivered to and was told very rudely that "if it had come in we would've phoned you". She didn't check if the item had come in or not. I waited a few more days then phoned wilkinsonplus and got a refund with relative ease, but I am disappointed as this was a Christmas present and is not available elsewhere.
I think the failure came with communication between the web side of the business, and the stores. If I used them again, I certainly wouldn't have the product delivered to a store... but I doubt I would use them again. I know Wilkinsons are a budget store but you still expect the receive the item you have paid for!
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