Written on: 16/12/2010
ordered 1st of december. not arrived by 16th. customer service cant track where parcel is and two hours of phone calls later no further forward. Absolutely appalling. Lack of effort to resolve issue. Promised call back didn't materialise. Operator who was to call us back had left the building when we called back. And the only excuse? Bad weather in scotland. HMM! didn't know Glasgow postcodes were isolated for more than two weeks. Courier website reports no problems with deliveries in my area and is 8 miles from my home. Collect myself? No they dont deal with public direct, refer back to Dotty P's only. Wont be back and all you guys should be well warned.
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