Written on: 14/12/2010
Zizzi Surbiton, 13.12.10.
We had seating booked for 7.30 and arrived promptly. We were given glasses of water and our drink order was taken 30 minutes later. Our main meal order was taken 45 minutes after arrival. When we asked for our shared starters the staff were vague. The manageress was called and asked about our starters and she was quite rude. we eventually received the starters 70 minutes after our arrival. The main meals arrived on freezing cold plates, hence food was only warm, one of our party didn't get a main meal as they had run out of the food that was ordered. We were asked to pay a hefty service charge which we refused, they did take it off the bill. Needless to say we will not be going back.