Post Office Personal Loan Review

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★☆☆☆☆
1.2
11.0% of users recommend this
  • Speed of Application

  • Customer Service

  • Value For Money

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Guest's review of Post Office Personal Loan

“So much for "simply" having to fill in an application...”

★☆☆☆☆

written by on 10/12/2010

So much for "simply" having to fill in an application and finding out "within minutes" if your application has been accepted or not- i filled out the application,sent it, then at the end it said "we are unable to process your application at this time" so i contacted their helpline, gave the call handler my reference number, the call handler then said "we don't seem to have your application.The reference number you provided me with is for a shared loan and doesn't hold your details. We've been having issues with our computer systems for a few days" So i filled out another application, again after sending my application the outcome was "we are unable to process your application at this time" so i called the helpline, the call handler checked my reference and said he couldn't find my details as it can take up to an hour for the details to appear on their computer system,he said call back in an hours time, so i did, gave my details and this call handler said "oh nooooo, it takes up to 24 hours for your details to appear, i don't know why he told you an hour! call back in 24 hours" So i called back 24 hours later, finally they had recieved my details and but i was declined even though I have good credit, he said "no reason could be given as to why your application was declined" Since I was declined I checked the reviews online about PO loans, it would seem alot of people have been having the same issue-being declined even though they have good credit and no reason being given as to why we were declined!! My advice to anyone who is thinking of applying for a loan with them is don't bother, it's a total waste of time!!

  • Value For Money

  • Customer Service

  • 13.9

    Loan Rate

  • Speed of Application

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