Written on: 08/12/2010
Baggage handlers broke into a padlocked bag that I had checked in.
They stole a camera (and the memories captured in the photos on it).
Virgin have refused to compenstae me in any way adn have not even undertakenb to investigate. Apparently checked baggage is not safe in their hands.
I am very disappointed with an airline I have spent a great deal with to date.
For the sake of not even offering a fraction of the camera's value they have ruined their reputation with me.
I had been warned about South Africa crime rates before going - in fact a couple of guys did try to threaten/beg from me - and were told exactly where to go!
As soon as I enrtusted anything to Virgin I was robbed behind my back.
Well done Virgin - and goodbye