Next www.next.co.uk Review

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★★☆☆☆
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  • Customer Service

  • Quality of website

  • Value For Money

Tafkar66's review of Next www.next.co.uk

★☆☆☆☆

“Wanted to buy their school uniform and have delivered...”

Written on: 08/12/2010 by Tafkar66 (25 reviews written)

Wanted to buy their school uniform and have delivered to home in August 2010 but couldn't pay with a credit/debit card on the website so had to set up an account.



They gave me a £600 limit which was nice and I ordered around £250 worth of school uniform.



Delivery ok - goods very good quality - I was happy.



Been paying each month, on time etc.



Then decided to order some Xmas gifts in November 2010. Looks through all the site, put everything in my basket but couldn't check out. After several (unanswered) emails and very expensive phone calls - they inform me that they have reduced my credit limit to £300.



Didn't inform me by email or phone - just did it.



Customer service staff, on the phone, are rude and sarcastic.





Am clearing balance and WILL NEVER USE NEXT AGAIN.

  • Kids Clothes £250

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Quality of website

  • Value For Money

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