Written on: 06/12/2010 by jswain90 (2 reviews written)
I cannot recommend this website enough!
For those of you reading this review I am usually not one to write reviews on the products I buy online, I was very apprehensive about upgrading my phone with anyone other than 02 themselves but felt that I may be able to put some peoples minds at rest.
After not being successful and finding a competitive deal with 02 online I decided to upgrade my phone through a third party provider.
I had previously looked around at various websites offering to upgrade my 02 contract but I had read bad reviews of these websites and decided against upgrading.
I then came across mobiles.co.uk - I cannot recommend this website enough, after browsing for the HTC desire HD and HTC desire Z I found that I could get the HTC Desire Z free of charge with them.
I decided to go for the 24 month contract with 600 mins a month and unlimited texts and also 5 months half price line rental by redemption.
I called them Thursday lunchtime to check that the phone was in stock and they said that If order within the next hour then they would get the credit checks completed and the phone sent by 3PM and delivered on Friday by DHL.
I placed my order through their website and I received an email to confirm the order had been placed, at about 4PM I checked my email and they had emailed me just to say that there had been a delay with the credit check and so they would not be able to make next day delivery. (Not to worry at least they had been comminicatiing!)
Friday morning came and I had an email to confirm that the phone had been despatched. Friday evening I got a text message to say that the phone was on it's way and had been picked up by DHL, they also provided the Tracking number at the same time.
On Monday the phone arrived - absolutely no problems here and the phone was exactly what I expected.
The staff over the phone were very helpful and the communication from them was excellent at all times until the phone was delivered. The whole experience really was pain free.
I cannot comment on whether I will get money back for the 5 months line rental but fingers crossed this works smoothly also.
I have since recommended this website to my girlfriend who has ordered Samsung Galaxy X with 02, hopefully I'll also get a cheque in the post for recommending her and I can also feedback on her positive experience also.
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