Written on: 30/11/2010
Oh thanks God finally I found this site to explore what I have experienced with Thai Airways.
Returning was my worst nightmare after they refused us to sleep at the hotel because they wanted us to pay for the travel tax after returning from the hotel. we did not have any money with us so we did not have choice bt to stay at the airport lounge. my complain is why we have nt been infrmed by the the travel agent tht we have to pay travel whn we go out of the terminal. the worst thing is we need to wait for 12 hours at the lounge and also refused to give us vouchr for our food. I have with me my mom in law 72 years old n a diabetic pateint. wow they wanted us to starved for 12 hrs.
Customer service at the counter were very rude no sensity for an elderly woman. Gosh it is a disappointing airlines so far aftr this experienced. no way i will travel again with them. i had posted to the travel agent in Kuwait my complain but tnks God no feedback from the country manager in charge. and also for smalll bottle of liquid n toothpaste they want to confiscate it it is a v complicated airlines.
Also u cannot understand the accent of their ground and flight attendance. why can't they be trained to speak in a fluent and understandble english language.
it is really frustrating damn no way i will travel with u again.
thanks from a bad trip passenger.
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