Written on: 21/11/2010
I ordered my HTC Legend on the Sunday night and received it on the following Tuesday. I had problems connecting to the network provider but the lady was really helpful, even calling be back on Saturday evening after she'd been sorting it out with the network provider.
Later I found the phone to be faulty, and after the initial "You need to take it up with HTC..."/"No I don't; my contract is with you..." standard conversation they agreed to replace the handset - the new one turned up within 48 hours.
Recently I broke the screen on the phone, I e-mailed them to ask them to let me have confirmation of the change of phone for an insurance claim, and received a reply within 10 minutes.
As rated by our community of reviewers
" Great phone at a fair price " Read More
" The phone i ordered arrive " Read More
Written by amberdixon43
" Well worth considering " Read More
" Bad customer service and 28day policy is null and void " Read More
Written by coja888
" Disgusting Liars " Read More