Written on: 19/11/2010
I just wanted to say a huge thank you to TOPSHOP DUBLIN for alerting me to the ridicously torn shiny cheap coated plastic with exposed grey foam trend that is currently gripping the nation. Unaware of this trend, silly me returned the ALLY shoe boots I had purchased to your Dublin store thinking when the platform coating started peeling off thinking they were most definitely faulty. When they staff informed me they couldn't offer an exchange on the shoes as they weren't faulty... I think began to question if perhaps this strange peeling effect was intentional and I'd somehow missed out on a quirky new fashion craze. How awesome! (But not quite me, so perhaps you could kindly send me a padded envelope so I can donate the shoes to someone at Topshop HQ who might actually like to like to be seen dead in such a uber fashionable pair of high quality shoes... They might look rather fetching with a bin bag).
Much love, an ex topshop loyal customer
p.s. According to the store you need a receipt to return faulty merchandise (fair point, however as I pointed out I purchased the shoes on a recent trip away and it would take a 200mile round trip to get the receipt, not very convenient when you work full-time, and given the fact it would cost around £70+ on train tickets, buses, taxi's in addition to the £15 I spent in taxi's travelling into town to return the shoes last night, I could have simply purchased another pair of shoes for the same cost ) yet the Sale and Supply of goods acts states you do not require a receipt to return faulty goods, and the retailer is obliged to offer a replacement or exchange.
Despite numerous emails to Topshop customer service, 3 weeks later I have still failed to get a response to this issue under than they will investigate and response times have been days over the stated 24hour response time. Very poor quality shoes, and appalling customer service.