Written on: 19/11/2010
I'll never buy a Tom Tom ever again after my experience with them a few years back.
First, their so called GPS kept locking up on me frequently. I would have to wait until I got home to hook the thing up to the computer to reset everything.
Second, their service was abysmal. They never fixed the problem. They just kept feeding me the same, pat, out of the manual answers.
Third, I took a chance and paid for advanced maps software thinking that maybe this would resolve the issue once and for all. Not only did the new software also freeze up frequently, Tom Tom never got it working once properly over the next three weeks of back and forth, almost daily correspondence. When I finally got fed up and asked for a refund (just) on the new software I was told it was past their two week policy of allowing refunds.
I gave them plenty of chances to fix their product and they screwed me over.
Completely unreliable product, one of the worst support experiences ever, and an unethical company to deal with.
I since bought a Mio GPS (in Europe) and a Garmin GPS (in North America).
Both proved to be very reliable products.
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Written by geoffbutcher
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