Air Asia Review

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★★☆☆☆
1.8 / 5
27% of users recommend this
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Air Asia

★☆☆☆☆

“I have made FOUR attempts and waited in queues lasting...”

Written on: 15/11/2010

I have made FOUR attempts and waited in queues lasting in total FIVE hours to try to get a refund for overcharged baggage (nearly $100). I spoke to someone FOUR days ago, who promised my issue would be escalated and I would get a return call from the refund department....I am still waiting. Today, after more waiting on line, when I spoke to a real, live person my relief was shortlived when the phone call was cut off. As I had given my phone number at the start of the conversation, I waited for a return call. No kuck, and I could not bear to be in another 2 hour queue, as it was already 10.45pm.

What is the problem with Air Asia's customer service??? I enjoyed the flight and would happily have booked again, as we are frequent travellers, but I need to know that my rights as a customer are acknowledged and acted on.

  • October

    Flight Date

  • KL to Melbourne

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Yes

    Is Food Included?

  • Quality of food

  • Yes

    Are Drinks Included?

  • Long Haul

    Flight Length

  • Value For Money

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