Written on: 12/11/2010
I have ordered from la redoute before without any problems. Unfortunately, this time it all went horribly wrong. Firstly, they managed to deliver to an address I have not lived at for 5 years. This is despite the fact that they have delivered to my current address before and I had checked that the address on the account was correct before ordering. After much complaining they agreed to refund me and I cancelled my order. Then a few weeks later I received an email telling me that my order had been dipatched, they have not charged my card again but seem to have opened up a credit account for me which I didn't ask for. Anyway, as it happens it was a nice sweater and I decided to keep it. Then when I washed it as per the instructions on the label, it shrank to the size of baby clothes! I just hope they cancel the charges when I return it.
They've really gone downhill, poor quality clothing and poor customer service, I would not them again.
As rated by our community of reviewers
" Does Not Uphold Returns Policy " Read More
" Order handling done quickly and shipment was on time. Decent packin... " Read More
" Good experience " Read More
" No problems! " Read More
" Took my money but haven't supplied glasses " Read More
Written by Beccie28