Written on: 08/11/2010
Appliance Zone has bad reputation for their untruthfulness in doing business with their customers.
They never list on the item list whether they part in stock so everybody assume from the first glance they have it and place an order. In many situations apparently they don't have it. So make sure to chat with them and ask first if the item in stock.
They have tendency to tell that it on back order, which means it was ordered and in process to ship to their warehouse but turns out for weeks or months they not having the part you needed and people eventually cancel the order. That's why make sure to ask about the "In-stock" item and confirm how soon it will be shipped out upon receiving the payment.
They really have competitive prices with other appliance part distributors that make them on top of search engines. If you compare with other big appliance part sellers such as Sears Part Direct, Repair Clinic, Appliance Parts Pros, etc. they usually have best price and shipping options.
On the other hand, you can't get best customer service out of your purchase. If it turns out it improper part or defective, or electric, etc. it will take you a fortune trying to return it and get your refund back. Usually they never refund you for electric parts. For those items cancelled without even getting the part it takes month or two to get your money back even though they tell to refund it within two weeks. Before the final decision you've got to go through a long and extensive explanations with what, when and whys. It happens that they refuse to return not installed non-delivered part. The only way to get your money back is to go through your credit card company with dispute over the non legitimate charge.
If you really need to have a smooth transaction pay a little bit more and have a nice customer service that available over the phone. If it turns out that part defective and dies within a month you will be sure where to go for warranty issues.
Good Luck with your appliance part purchases!
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