Written on: 08/11/2010
Ordered Next made to measure curtains which arrived on time, when I held them up to the window there were marks on them, sent back and waited a further couple of weeks to get a replacement pair, which arrived in the same state, despite asking Next to check material before re-making them!
Asked for a credit as couldn't be bothered to wait for a third pair. Credit didn't materialize and when I phoned they told me they hadn't received curtains back. Then they said they had but still waiting for credit on my account and have now been charged interest on my account. GRRRRR!
Have spent hours trying to get someone on the phone to sort this out.
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Written by EugeniaHK