La Redoute www.redoute.co.uk Review

Click here if this is your business
★☆☆☆☆
1.3 / 5
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Witchqueen's review of La Redoute www.redoute.co.uk

★☆☆☆☆

“I recently ordered a raincoat in the sale. When it...”

Written on: 07/11/2010 by Witchqueen (1 review written)

I recently ordered a raincoat in the sale. When it arrived it was not the one that was shown on their internet site. There was no explanation that it was a different item to that which I ordered. I tried to telephone customer service but after holding for 10 minutes abandoned call and sent an e-mail instead. After about a week and two further e-mails I received a reply that the correct coat had been ordered. I received that coat in due course but they had charged the full price. Sent another e-mail querying price. No response after 7 days, so phoned CS, who told me that coat had never been in the sale and that she would look into it and phone back. I received no call and no e-mail so I am going to sent back the item and close my account.

  • sale coat £49

    Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review