Greenwoods Hotel Spa & Retreat, Essex Review

“Arrived at greenwoods at 2.10pm for what we thought...”

Written on: 02/11/2010

Arrived at greenwoods at 2.10pm for what we thought would be a relaxing spa weekend...firstly we were greeted by rude reception staff who informed us out first spa treatment should have been at 2 oclock for myself and 2.30 for my friend, we tried to explain we would like to get to our room and relax before our treatments. The receptionist then told us to "go to the spa and see what they can do for you". The spa receptionist was even ruder! She told us the best she could do was 2.30 for myself and 5 O clock for my friend or 12.30 the next day...we decided to wait until the following day so we could have our treatments at the same time. Also they was having problems with the key cards for the rooms...we had to ask reception to let us into our rooms several times, eventually the key card completly gave up and a member of the gym staff had to climb in through our window to let us back into our room...very classy!!!