Debenhams Wedding Service Review

The only reason that this has one star and not zero is that I cannot give it zero!

We ordered all of the suits from debenhams about 3 months ago, we did this cos my parents and his parents live at the other end of the country, and they could go and get measured near to where they live and pick them up from there, rather than having the 500 mile round trip to where I live. We also had problems that H2B is very tall, and my step-dad is very large, most of the local suit shops could not supply matching suits in both long suits and large suits. At the time of ordering we checked that everything was ok, and that they could get the sizes that we needed, they said yes and not to worry.

Problem 1- there is a new (opened end of last year )debenhams near where step-dad lives, and he should have been able to order suits from there since april this year, come august when they went to order it, nope they cannot order suits from there, they don't have the right internet connection (WTF), he will have to go to the next nearest one, another hour away.



problem 2 - Step-dad went to pick up his suit, there was no jacket, with a note on the suit from debenhams suppiliers (same ppl that do suits you and youngs suit hire) saying does he really need a jacket cos it is unavalible, well it was avalible 3 months ago when we ordered it. After several days trying to sort out suit jacket, debehams are getting it posted out to him.



problem 3 - H2B went to pick up his suit, and it has a note saying 'substituted item', they couldn't get trousers in the right size, so they just put in a different size, 2 sizes too small and 4 inches shorter! they don't seem to realize that there is a reason that they ordered that size! We were promised that the trousers would be deliveredon the tuesday before the wedding.



problem 4 - We went to pick up the trousers for the groom 4 days before the wedding, and arrived to find that the store did not have them.



We do not currently know if the groom will have any trousers for his wedding day, the store are going to try to order them, but I'm not holding my breath based on the rest of the problems that we have had.

I did try to complain in store and got fobbed off with 'it can happen during peak times' - we are getting married the first weekend in november, hardly 'peak times'



Do NOT order suits from debenhams, unless you want lots of stress a few days before your wedding.