Opus Energy Electric Review

Opus Energy Electric
★☆☆☆☆
1.2
6.0% of users recommend this
  • Value For Money

Guest's review of Opus Energy Electric

“hello, ”

★☆☆☆☆

written by on 29/10/2010

hello,







I recently started a new business venture 2 months ago and took over an existing premises. With enough to be getting on with I left my gas and electric as the current suppliers with a view to shopping around for the best quote in a month's time - I knew both suppliers but was busy setting up a small business so I put it off on day 1 - in hindsight this was a mistake.







The next thing I knew 3 weeks into our business I got a call from Opus Energy stating that they were now my Electric and Gas supplier for my property and had me tied into a contract for 2 years. I had never heard of them before and they said they had a verbal contract from someone on the premises. A quick google search and it seems I am not alone.







The person who they caught out with the verbal contract is my partner and yes legally she does have authority to speak for our company - but she is not from the UK and her English is not great. I am still awaiting a recording of the contract from Opus but this has been delayed in coming through ??? As a result Opus have our wrong company name and my partners wrong personal name on all our contracts. My partner does not remember the call, has never heard of Opus and runs our busy front of shop so diverts all business related calls to myself as she deals with customers.







Opus have managed to take the electricity supply and now billing me at over 33% above the best rate I since got quoted through 'GoCompare'. They also have now sent me a electricity contract in the post with all the details and all their T&C's for a 2 year contract at this rate !!! With significant penalty fees for early cancellation - I said I was not happy about how they obtained the contract, raised a formal complaint and asked for a recording of the verbal contract which they have sent out to me but I have not received yet. I was offered a price reduction in my rates following my complaint - but I have said I would like to hear the recording of the verbal contract first.







They also are now taking the invoice on an estimate basis charge from my bank account and have all my direct debit details. My business has been open 2 months and the only company I gave my bank details to are my existing gas supplier. However, a few weeks down the line my original gas supplier does not have my details as I have to by my 1st month by debit card, but low and behold Opus are already diving into my bank account !!!







I don't want to say to much more as this is still ongoing, and my gas supply is also up in the air. Opus are trying to tie me into their 2 year contract again for gas at a rate that is actually DOUBLE !!! what my existing suppliers are quoting me.





My current postion is I don't want to be tied into Opus for anything ( even more so now out of principal as I find their business conduct absolutely disgusting !! ) never mind 2 years at inflated rates !! - however, they do have my electricity supply and am worried they effectivley have me by the balls as obviosuly I need electricity to run my business.







I have 2 jobs and work in 2 very different industries - in both of these industries 'customer service' is paramount !!! I have come across companies that aren't very good, companies that have made mistakes but this is the first time I have come across a company that I find to be intentionally malicious. I know these companies exist and are out there but I have been fortunate or able to avoid them till now. We will wait and see how this pans out and if anyone has any advice or similar experience or advice of how to get rid of Opus then please let me know.



  • Value For Money

Opus Energy Ltd's Comment

Written on: 12/11/2010

OFFICIAL RESPONSE:
<br/>
<br/>We are happy to report that we have reached an amicable resolution to the satisfaction of the customer. Any customers who are not wholly satisfied with their service should contact our team directly on 0800 8401846 and we will look into it right away. This is the best means of getting to the bottom of your enquiries as quickly as possible.
<br/>
<br/>Regards, Andy Nash, Operations Director, Opus Energy

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Mbdonny's Comment

Written on: 25/01/2011

I found this review extremely helpful, I've been in exactly the same situation. I was contacted by someone called central Meter department who work as brokers for opus. They said they were a government department, which was a complete lie as I later discovered once i was dragged into the 2 year contract. My existing electricity rates are double of what i was paying to my old supplier. And i am a small business, and completely new. This is extremely unfair, something has to be done. I filed a complaint with opus but....... I don't need to say anymore.
<br/>
<br/>This

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Nibbler02's Comment

Written on: 22/01/2011

I LIKE OPUS'S STANDARD RESPONSE TO THE REVIEWS . PHONE UP AND BE FOBBED OFF WITH UNHELPFULL STAFF

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Frank Valentine's Comment

Written on: 15/01/2011

I found this review very helpful because...I am in a similar situation. I advise you to check the mathmatics on any bills you receive from Opus as their accounting dept. is very CEATIVE to put it mildly.

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