Solware www.solware.co.uk Review

I'm not sure how this company managed to deliver such glowing results for the first 2 reviewers here as my experience with them highlights a lack of integrity in their order process.



I was looking for a Barnet Lil Sioux bow kit for my sons birthday party so to ensure I ordered from a company that could deliver on time, I called solware on their 0844 number and confirmed over the phone that they had this in stock. I was told that it was no problem, they had 'loads' of them in stock, and was asked to place the order online as that was easier for them.



I placed my order and put a note to say this had to be delivered within 7 days. I didn't hear anything back from them beyond the invoice email. By Wednesday, 3 business days after confirming they had stock, I still hadn't received the bow or any confirmation of dispatch so I emailed their support and received the standard "24hr to respond" mail..by Thursday morning, I hadn't heard back from that email so rather than wait 4 more hours to give them the full 24hrs, I called them (0844) to be told over the phone the item had 'gone ballistic', their importer could not get hold of them, and there was no delivery date. I cancelled the order and ordered from another company.



Luckily I paid on credit card so the 12 days they will have had the funds for won't affect me...but just incase someone else pays on debit, I've put value for money in line with their customer service.




Update : I was given a prompt and full refund following order cancellation however never received a response, apology or any other follow up to my complaint. What I did receive was a request from ReviewCentre to remove this review following a complaint from Solware