ASOS Reviews - asos.com Review

ASOS Reviews - asos.com
★★☆☆☆
2.2
31.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS Reviews - asos.com

“I fell for the free "no hassle" shipping promo to the...”

★☆☆☆☆

written by on 26/10/2010

I fell for the free "no hassle" shipping promo to the US and ordered a dress on October 1st. Thinking all would go well with my first order (big mistake), I ordered another dress on October 7th. To this date Oct 26th, I have not received anything. Customer service makes it so that you have to hunt them down in their forum, facebook and or twitter, only to get the runaround and made to wait a specified number of days before they will deem your item as "lost by their courier". On October the 25th I was issued a refund via Paypal. So basically ASOS makes you wait 24 days. Their customer service is downright irritating with their smuggness and copy and paste answers that do not answer any direct questions. When asked why multiple orders from the same people are coming up missing, they have no reply but to suggest we pay for their express shipping which is $12. They are fraudulent in my experience and I cannot in good conscience recommend them to anybody.

  • Dresses $50

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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