Written on: 23/10/2010
I opened 2 accounts, 1 each for my children. It was a Halifax Guaranteed reserve for 1 year. They managed to completely mess up one of the accounts, so much so that when I looked online, it had been cancelled without my knowledge! Both the local branch and telephone service could not get their act sorted. It took them 4 months to get it right. Then, when the reserve got near to it's maturity, I got a letter stating the incorrect interest. When I contacted them via phone they said it's because when the account was set up the branch made an error and didn't open account as a tax free account! So my 8 year old daughter paid tax on her savings. They then said I had to contact the inland revenue to sort out! I complained and eventually they said they could sort it out. To date I await confirmation this has been carried out. A complete nightmare. I will be closing down their accounts and am currently looking for a bank/building society that will look after my childrens money!
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