Written on: 22/10/2010
We read reviews before purchasing this product but have had nothing but problems with it from the start. We have recieved an awful service from Mamas and Papas staff with them being rude and being told there was nothing wrong even though it is clear that my poor baby is being bounced all over the place due to a fault in the chassis. I have even written to the chairman who again dismissed any problems saying they would pass my messages on to their design team.
This needs so much regular up keep that it's just not worth the money.
One major annoyance is that the rain cover zips onto the front of the hood and you need to leave the pram up to dry afterwards as the hood remains wet.
There are also issues with the car seat, if you have it too close to the back of your car seat the handle becomes stiff and there is nothing you can but take it back to the shop to be oiled. (Beware their lubricant is very smelly and you can't put your baby back in the seat for a good half hour.)
It was definitely a case of first time customer syndrome. I certainly won't be purchasing from mamas and papas again.
As rated by our community of reviewers
" Excellent Customer Service!! " Read More
" Poor experience for a 1st time buyer " Read More
" Poor customer service. Unacceptable packaging and care " Read More
Written by Jenvtr
" Superb " Read More
Written by sarahnholkie
" Poor customer seevice " Read More
Written by ManchesterKathy