Habitat - www.habitat.co.uk Review

★☆☆☆☆
1.3
8.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

SinsonA's review of Habitat - www.habitat.co.uk

“I am writing to share a truly appalling Habitat...”

★☆☆☆☆

written by SinsonA on 16/10/2010

I am writing to share a truly appalling Habitat customer service experience. In June 2010 we ordered the HANA commode along with 3 other pieces (2 chairs + HANA desk )



First delivery: date previewed - we wait all day - no delivery - no call - no apologies. Up to me to call, complain and set up a new day.



Second delivery: HANA commode arrives - we open the boxes - key pieces damaged!



We call to return the pieces - Habitat asks to send an email - we do - no response for a week - we call again - they "changed servers and do not have the old requests in their system" - we send it again - no response - we call - we call again - finally they call back - pick up of the damaged commode previewed for Saturday between 11-15h.



Saturday arrives - we spend all day at home waiting - no pick up ever comes - once again no phone call from Habitat - up to me to call and complain.



Problem is still not solved! Habitat - never again in my life!

  • 1200 Euros

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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