Written on: 14/10/2010
I have banked with Barclays for 3 years before going to university. When I did decide to go to higher education I decided that it was obvious that I would stay with my current bank and just change my current account to a student additions account, WELL WHAT A MISTAKE! I have tried to increase my overdraft, but when doing so was interrogated like a child about my spending and the woman on the end of the phone was incredibly self important and most rude to me! She told me that she was not going to increase my overdraft after leaving me on the phone for over ten minutes totally wasting my time. I have tried to run my account to the best of my ability but they don't seem to understand as a bank that in the real world there are things such as late payments and unforseen circumstances, you are just another number to them! They told me I should get a job, which I have been trying to do for 3 weeks, that I should not spend money on things like a suit, that I needed for a wedding as I didn't own one and could hardly turn up in shorts and flip flops and that I needed to run my account better because I had ONE late payment in the last three months! They are a joke and clearly don't want to help their customers, even the ones that may be bringing in the good money when the graduate and start earning!
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