Aer Lingus Review

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★★☆☆☆
2.3 / 5
38% of users recommend this
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Aer Lingus

★☆☆☆☆

“Despite paying over $8,000 for 3 Business Class...”

Written on: 11/10/2010

Despite paying over $8,000 for 3 Business Class tickets from Glasgow to Boston the flight was the most stressful experience I have ever had travelling. It is now the end of my 2nd day in Boston and I still have no luggage and Aer Lingus Customer Services have still not returned my call. I have spent the evening in my hotel room alone waiting for a bag to be delivered while my husband and daughter have gone to the basketball without me. I know the bag is not coming. I was in Boston 3 weeks ago and Aer Lingus lost my bag on the return flight and failed to return it when they said they would. I should have known what to expect from the service. The first 2 days of my trip have been ruined and the $100 compensation per day (after 24 hours) does not make up for having to shop for a bra, pants, socks, deoderant... after a 20 hour journey. If you are thinking of flying Aer Lingus- DON'T

  • EI133 October 2010

    Flight Date

  • Glasgow - Boston

    Flight From - To

  • Business Class

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Yes

    Is Food Included?

  • Quality of food

  • Yes

    Are Drinks Included?

  • Long Haul

    Flight Length

  • Value For Money

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