Written on: 04/10/2010
MICHELLE LOUISE HAIR SALONS - BALHAM.
I can wholeheartedly recommend Michelle Louise and ALL her talented staff at both her salons. I have been a customer for over 4 years and always had excellent, expert and caring service. Everyone strives for perfection but every business can unintentionally make the occasional error. On the one occasion I experienced a glitch in a treatment, Michelle and her staff bent over backwards to correct it and I had no problem returning confident in Michelle's expertise and commitment to customer satisfaction.
Michelle and all her staff really listen to your needs. They advise and suggest based on your requirements.. they never impose their own ideas of what a customer should or shouldn't have done.. nor do they power sell their products after treatments like other salons I have tried in Balham..namely 'Independant Mind Body Soul'.. who flog Aveda products shamelessly at exhorbitant prices.
Every time I'm at Michelle's salon, the atmosphere is warm and friendly from the delightful reception staff.. to the juniors who wash, rinse and make coffee..to the expert specialists in both beauty and hair. All the clients I observe when I'm there feel like they are coming 'home' - you can see it in how relaxed they become once they walk in the door..as I do.. because you know feel you are amongst friends who genuinely care about you for the time you are there.
Michelle's attention to the individual personal requirements and concerns of every client I have witnessed whilst there is exemplary and flawless and every client I have observed, without exception, leaves looking fabulous and feeling happy.
Knowing you can book Michelle herself at her self-named salons makes the Michelle Louise Salons the most 'human' out of all I have tried in Balham..most of which are nameless, faceless chains with endlessly rotating overworked, underpaid staff pressured to fulfil targets and commission based regimes.. so you rarely can hope to get the same stylist again after a few months as they have often moved on.
Loyalty within from staff and without from a large client base to any business depends upon who is running it. If it has integrity and heart, it is always reflected down the chain. Michelle's staff remain with her and so do her clients. In this transient age of unfulfilled drifting workforces, that is a great testament of loyalty to a good woman running a good service.
If you want to feel really nurtured by happy, expert stylists and staff, I can't recommend enough that you book yourself a treatment in hair or beauty at one of Michelle's salons..you'll feel like you've found your 'beauty' home.