John Lewis Review

Click here if this is your business
John Lewis
★★☆☆☆
2.0
From 611 reviews
26.0% of users recommend this

  • Quality of service

  • Layout of shop

  • Value For Money

Click here if this is your business

Guest's review of John Lewis

“Ordered a mattress from John Lewis online which shows...”

★☆☆☆☆

written by on 24/09/2010

Ordered a mattress from John Lewis online which shows that it will be delivered within 7 working days. After a few days JL phoned me and confirmed the delivery date. The day before delivery they sent me a text message and confirmed again. But they didn't turn up!!! - I wasted a whole day staying at home just waiting for the delivery - when I phoned customer services they said they didn't know what was happening. They asked me to hold the line - I listened for the music for over 10 mins and had to hang up. Now they said they are going to deliver the mattress next Tuesday - and who knows if they are going to turn up this time or not?! finger crossed. JL really shouldn't outsource delivery to the stupid delivery company - even no one to give a call to customer when the delivery is cancelled. very disappointed - I will never buy furniture from JL anymore - will go to M&S instead.

  • 1099

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account