written by on 24/09/2010
Useless! I had Ensleigh contents cover for a year. I decided not to renew as , and 3 months before the cover was due to expire I emailed to let them know that I didn't want to renew. I was told that this was fine. A month before the cover was due to expire I was phoned by Ensleigh and asked if I wanted to renew - I said no.
After the year was up I discovered that cover had been renewed, without any correspondance or notification. Most annoying of all, the account that the money had been taken out of didn't have enough money in it, so I had gone overdrawn and charged by my bank. I've spent so much time trying to sort this out with Ensleigh, and a month later, so haven't been reinbursed.
Shocking customer service - avoid!
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