written by on 23/09/2010
The Alliance & Leicester, now Santendair, must be the worst possible bank that is available today. They charge to contact them by phone, leave you waiting for ages then connect you with the most ridiculous automatic answering system I have ever experienced. It is virtually impossible to speak to a real person and even when you do, the person who answers is a low intelligence operative who obviously reads from a computer screen with such moronic terms as '.. and how are you today..' and then gets totally confused if you ask a question that the computer cannot answer.
Transfers out can take anything up to a week, they never answer their own secure online message service and responses to written communications can take weeks.
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